Terms & Conditions
Please note that this content was auto translated
Introduction
The General Terms and Conditions (hereinafter: GTC) are Kismiujság Kft. registered in Hungary (hereinafter: Service Provider) and the Customer using electronic commercial services provided by the Service Provider via http://hangszerbolt.hu (hereinafter: Website) (hereinafter: Customer) contains its rights and obligations. (Service Provider and Customer together hereinafter: Parties). The General Terms and Conditions apply to all legal transactions and services that take place through the Website, regardless of the country in which they are performed and by the Service Provider or its collaborators.
Language of the contract between the Parties and the General Terms and Conditions: Hungarian, the version translated into other languages is informative.
The General Terms and Conditions apply to all economic relations between the Parties (for ordering and purchasing both in the Store and on the Webshop), they cannot be applied to previously concluded contracts and are valid until withdrawn. Conditions different from this can only be stipulated in writing by the mutual consent of the Parties. By purchasing and ordering in the Store and the Webshop, the Customer unconditionally accepts the terms and conditions read here. The customer acknowledges that, as a consequence of the executed order, the product ordered between him and the Seller is subject to sales or a delivery contract is created.
Data of the site operator They can be read HERE.
Detailed description of the use and ordering of the Webshop
Payment options
Shipping options
Right of withdrawal
Regulation 45/2014 came into force on June 13, 2014. (II. 26.) For sales to consumers within the framework of the distance selling system according to government decree, the customer has the right of withdrawal as follows: The customer may withdraw from the contract within 14 working days from the receipt of the goods without giving a reason.
In the case of a written cancellation, it shall be considered valid within the deadline if the Customer's statement is sent before the deadline expires. The Customer is obliged to return the product to the Service Provider without delay and in full, the cost of return shipping is borne by the Customer. In connection with the immediate and complete return, the Customer undertakes to return the product to the Service Provider no later than the fourteenth working day following the declaration of withdrawal, or to do everything possible to return the product, such as sending the product as a shipment. The Service Provider is obliged to refund the amount paid by the Customer within 14 days of the cancellation, but the Service Provider is entitled to withhold the refund of the entire amount paid by the Customer until the product has been returned or the Customer has provided credible proof that it has been returned. From the amount to be refunded, the service provider is entitled to withhold the appropriate amount as compensation for damages resulting from improper use of the product and depreciation resulting from improper handling.
The Customer may not exercise the right of withdrawal in the case of a product that is tied to the person of the consumer, or that was produced based on the instructions or at the express request of the consumer, or that by its nature cannot be returned, especially in the case of the following products: CDs, DVDs, software, devices containing software, magazines, if their packaging has been opened, as well as strings, plucks, drum beaters, cymbals, maintenance tools that have been put into use. Furthermore, the Customer may not exercise the right of withdrawal if he is not considered a consumer. (Consumer: a natural person entering into a contract for a purpose outside the scope of economic or professional activity - § 685 d) of the Civil Code).
Warranty
Service provider according to 151/2003. (IX. 22.) Under the government decree, consumer durables (products worth over HUF 10,000) are guaranteed a mandatory 12-month warranty. If the manufacturer undertakes more favorable warranty conditions for the consumer product than those contained in this regulation, the distributor's rights based on the warranty are transferred to the consumer at the time the consumer contract is fulfilled. Warranty rights can be asserted by the owner of the consumer product, provided that he is considered a consumer. (Consumer: a person entering into a contract for a purpose outside the scope of economic or professional activity - § 685 d) of the Civil Code). The warranty period begins on the day the consumer product is handed over to the consumer.
The service provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.
If the warranty request is valid, the Customer may request the repair or replacement of the product. It is possible to request a price reduction or a refund of the purchase price in the event that it is not possible to replace or repair the product.
If the Customer asserts a replacement request within three working days of the delivery of the product due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.
The warranty claim can be asserted by presenting the warranty card or the invoice issued by the Service Provider or a copy thereof. If there is no separate warranty card with the product, the invoice also serves as a warranty card. The cost of bringing the consumer product to service is borne by the Customer.
In case of complaint:
2 - Attach a copy of the invoice issued by the Service Provider
3 - Send it by courier or bring the product, together with all its accessories, to the Store in person.
A warranty claim cannot be asserted:
a) In case of improper use, conversion, incorrect or unprofessional handling, improper storage, elemental damage or other non-production failure
b) In case of maintenance - cleaning works.
c) in case of any kind of intervention on the consumer product, which was not carried out by a service designated by the Service Provider
d) In the event of wear and tear of wearing parts resulting from the intended use, as well as marks from natural use.
Accessory warranty
In the event of defective performance, the Customer may assert a warranty claim for accessories according to the rules of the Civil Code. The customer is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error.
In the case of a consumer contract, the customer can enforce his warranty claims within 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. Beyond the two-year statute of limitations, the Customer cannot assert his right to warranty for accessories.
The Customer may request a repair or replacement in the case of asserting the accessory warranty right, unless the fulfillment of the request chosen by the Customer is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another request. If the Customer did not request, or could not request, the repair or replacement, he may request a proportional delivery of the compensation or the Customer may repair the defect at the company's expense, or have it repaired by someone else or - in the last resort - withdraw from the contract.
The Customer may transfer his chosen accessory warranty right to another one, but in this case the Customer is obliged to bear the costs of the transfer, unless it was justified or the Service Provider gave a reason for it. Within six months from the date of performance, there is no other condition for validating the accessory warranty claim other than the notification of the defect if the Customer proves that the product or service was provided by the Customer. However, after six months have passed since the performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of performance
Product warranty
Within the framework of the product warranty, the customer can assert his warranty rights directly against the manufacturer or the dealer, within two years of the product being placed on the market by the manufacturer. After this deadline, the Customer loses this right.
It is important that the Customer cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect.
Return
If the Customer returns the product to the Service Provider (in the case of cancellation, warranty, extended warranty), he must proceed as follows: The Customer must ensure that the consumer product is packaged suitable for delivery, the Service Provider is not responsible for any damage caused by improper packaging during delivery . In the event of cancellation, 30-day money-back guarantee, warranty, or extended warranty, the Customer shall bear the cost of shipping the product. In all cases, a copy of the invoice or the warranty card must be attached. Due to the uncertain delivery, we ask that consumer goods be sent by courier (GLS, DHL) instead of by post. The Service Provider does not accept shipments charged with cash on delivery.
In case of cancellation, the product must be delivered to the Store address:
Retention of ownership
The product remains the property of the Service Provider until the Customer fulfills its payment obligations in full. During this time, the Customer may not transfer the product to a third party and may not endanger the Seller's property in any other way.
Data management statement
To access the text of the statement, click HERE.
Newsletter
The Service Provider sends promotional e-mails (Newsletter) to those interested, in which it informs the Customer about news, promotions and other useful information. The Service Provider is the only one entitled to manage information about the Customer. Only the Service Provider has the right to send promotional materials and advertisements. By entering customer data, you consent to receiving information, advertisements, and offers, but you can unsubscribe from the Newsletter service at any time.
Complaint handling
Users can make complaints about the Service Provider's activities by clicking HERE or contact the National Consumer Protection Authority:
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
Or the contact information of the relevant Regional Inspectorate, which can be found at the following link:
Consumer Protection Authority